UROPharmacy

UROPharmacy Convenient & timely delivery of catheter and continence supplies Urology Clinics of North Texas

Convenient & timely delivery of catheter and continence supplies.

UROPharmacy is a service provided for the convenience of our patients

UROPharmacy assists and facilitates the entire process of your urology needs. For your convenience, we insure the timely delivery, provide leading brand name products, and manage your future orders. 

UROPharmacy handles your Medicare and/or Insurance Carrier verification and billing.

QUESTIONS? PLEASE CALL: 214-580-2265

The Process:

At the time of your visit, your physician will discuss your urology medication requirements and will manage the placement of your order. UROPharmacy will contact you to discuss the medication as well as answer questions on prescription substitutions. The medication can be picked up be same day, next day or your preferred date.
You can contact UROPharmacy’s Pharmacist – In – Charge 24/7 for direction on how to access medications in case of an emergency or disaster.
You can contact UROPharmacy and request the prescription be sent to another pharmacy or you can contact the new pharmacy and the prescription will be transferred once a request is received.
If a medication is not available at the UROPharmacy in a timely manner, you will be contacted and asked for a preferred pharmacy to send the prescription to.
If you are experiencing an adverse reaction, contact the Pharmacist or Physician immediately.

You can obtain prescription order status and claimsrelated information by contacting the pharmacy by phone 214-580-2265 or 877-897-9511.

You can obtain a refill by contacting the pharmacy by phone 214-580-2265 or 877-897-9511.

UROPharmacy will alert you prior to filling the prescription if the pharmacy is in network or out of network. UROPharmacy will also alert you what the cost difference is between in network vs. out of network pharmacy (if applicable).

You have the right to file a complaint or grievance either verbally or in writing. You may make these known to any employee who will then refer the patient to the proper management to handle complaints as listed below.

Director of Compliance
Cassandra Rodriguez
214-691-1902

Once a complaint or grievance is received, it will be investigated, documented, and responded
to by appropriate management.

You can also contact the Texas State Board of Pharmacy 24/7 at 800-821-3205, option 5.

If concerned about a recall, contact the Pharmacy to process a replacement if applicable. If the Pharmacy dispensed a medication which has been recalled, the Pharmacy will contact patients who may be affected.

Unused medications are a disaster waiting to be found, so it’s vital to safely dispose of unneeded and expired prescriptions. You should avoid flushing or raining your unused prescription medications. There are safe Drug Take Back disposal sites available throughout the State of Texas, and all sites offer confidential disposal.

How and Where to Dispose of Unwanted Prescription Painkillers and Other Drugs

  • Local Police Departments – If your prescriptions contain narcotics or other controlled substances, contact your local police department to find out if the police will accept them.
  • Mail-Back Programs – You can participate in mail-back programs for unused medications. Check with your doctor, pharmacy, or local police station to see if they offer mail-back packages.
  • Drug Take Back Day – Whenever possible, take your unused prescription drugs to a collection program or event – the Drug Enforcement Agency’s (DEA) “Drug Take Back Days” happen, at minimum, in the spring and fall of each year.
  • IMPORTANT! Drug Take Back is confidential. The DEA allows prescription drugs to be disposed of in their original containers. If you are disposing of syringes, needles, or other kinds of sharps, refer to the Texas Commission on Environment Equality (TCEQ) website for disposal requirements and locations.

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QUESTIONS? PLEASE CALL: 214-580-2265