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Urology Clinics of North Texas

Urology Clinics

Urology Specialists and Associates

Urology Clinics of North Texas at Baylor University Medical Center

Payment policy

Fees, Billing and Insurance - Initial visits and subsequent office visits are customarily paid for at the time of service unless you are on a managed care insurance plan, then we will file the insurance for the fees charged. You are responsible for any co-pays at the time of service. You are also responsible for obtaining any referral numbers that may be required by your insurance carrier before seeing a specialist. Patients who are unable to pay at the time of service must make arrangements with the billing office before the visit.

Surgical Fees  - Surgical fees will be filed with your insurance carrier for payment, however, if you do not have any insurance you must make arrangements with the billing office before having your surgical procedure. Please remember you are still responsible for any deductibles or co-pay not covered by your insurance company and we will be glad to work with you on making payment arrangements for this.Urology Clinics

Past Due Accounts - All accounts are due and payable within 30 days of the date of service or 30 days after insurance has paid. Accounts are considered past due after 90 days unless specific arrangements are made for payment of a bill in installments. If no arrangements have been made after 90 days, your account will be reported as delinquent. This can be avoided by prompt payment of your bill. Should you have special financial circumstances, we ask that you discuss this directly with your doctor so that an equitable solution can be achieved.

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How we handle patient phone calls:

There are a large volume of phone calls received in our offices daily. We ask that you be as concise and to the point as possible when you call. Identify yourself and your need (i.e. schedule appointment, obtain lab results, ask medical questions, etc). Your call will be directed by the information obtained. We have a voice mail system to help our doctors and nurses handle all the incoming calls they receive daily, please leave a clear message for them and they will return your call.

Non-emergency Calls - These calls should be made to our office at 214-826-6021 during regular office hours 8:30-5:00. The doctor or his nurse will make every effort to return your call as soon as possible but not in such a way as to inconvenience regularly scheduled patients. Please give the receptionist a day and evening phone number where you can be reached.

Emergency Calls - In the event of an emergency during office hours call the office at 214-826-6021 for instructions. If the office is closed, the voicemail of the on-call doctor will give you instructions and he will get back to you immediately. Alternatively, you may call Baylor Hospital emergency room at 214-820-2501 or proceed directly to the emergency room most convenient to you and have the staff on duty there get in touch with us. Consequently, the emergency room will be asked to perform preliminary evaluation and treatment until your doctor arrives or an appropriate disposition can be made.

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Prescriptions and Refills

Prescription Refill Calls - Calls for refills should be made through your pharmacist during office hours. Many of our prescriptions are written with numerous refills. Please check your prescription bottle before contacting the office. You should not abruptly stop taking medication of your own accord without first contacting the physician. We need to update our medical records when you have an allergic reaction to a medication.

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Lab Results

Lab Results Calls - Usually the patient will be instructed to call the doctor after a certain time for the results of any laboratory testing and X-rays. The physicians will be most happy to return your call at a time when it does not interfere with his ability to take care of regularly scheduled patients and discuss these results with you.

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UROLOGY SPECIALISTS AND ASSOCIATES

Payment PolicyUrology Clinics

Fees, Billing and Insurance - Many of the fees incurred by patients seeking attention from a urologist are of a technical nature somewhat different from that experienced in other physician offices. Because the practice of urology must rely heavily upon the diagnosis obtained by cystoscopy, X-ray and ultrasound as well as certain specialized blood and urine tests, the patient may from time to time be confronted with a bill which is more than they are accustomed to seeing from another specialist. Our initial visits and our subsequent office visits are customarily paid for at the time of service. However, payments for larger bills incurred in the office or hospital as a result of numerous diagnostic procedures can be arranged for you by our patient accounts manager.

Surgical Fees - Surgical fees for non-elective procedures are to be filed with the appropriate insurance carrier. After payment has been made by your insurance carrier you may receive a bill from us for any unpaid balance. Please remember this unpaid balance may reflect in part whether you have met your deductible, whether there are any adjustments, co-payments from other insurance companies, etc. Most insurance companies do not pay the full amount of the surgical bill because of the variables relating to the deductible, the co-payment, etc. Where possible, we will attempt to give you an estimate ahead of time as to what you may be expected to pay out of pocket after your insurance company has paid the covered amount.

Past Due Accounts - All accounts are due and payable within 30 days of receipt of charges or 30 days after insurance has paid. Accounts are considered past due after 90 days unless specific arrangements are made for payment of a bill in installments. After 90 days if no arrangements have been made your account will be reported as delinquent to an appropriate credit agency. This delinquency will remain on your credit record and prevent you from obtaining credit in the future. This deficiency can be avoided or removed by the prompt payment of your past due account. Should you have special financial circumstances, we ask that you discuss this directly with your doctor so that an equitable solution can be achieved.

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How we Handle Patient Phone Calls

Due to the large volume of calls received in our office each day we would request that you be as concise and to the point as possible when you call. Identify yourself and your need (i.e. schedule appointment, obtain lab results, ask medical question, etc.)

Non-emergency calls - These calls should be made to our office at 214-691-1902 during regular office hours 8:30-5:00. Frequently one of our nurses will be able to advise you or to answer your questions. If not, she will refer the call to one of us. The doctor will endeavor to return your call as soon as possible but not in such a way as to inconvenience regularly scheduled patients. Your message will be placed in electronic mail which the physician will answer as soon as he is available. The receptionist will attempt to give you an approximate time when she thinks he will be available to return calls. Please give her a day and evening phone number where you can be reached.

Emergency calls - In the event of an emergency during office hours call the office at 214-691-1902 for instructions. If the office is closed the answering service will receive your call and refer your message to the physician covering after hours. Alternatively, you may call Presbyterian Hospital emergency room at 214-696-7885 or proceed directly to the emergency room most convenient to you and have the staff on duty there get in touch with us. Consequently, the emergency room staff will be asked to perform preliminary evaluation and treatment until your doctor arrives or an appropriate disposition can be made.

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Prescriptions and Refills

Prescription Refill Calls - Calls for refills should be made through your pharmacist during office hours. Many of our prescriptions are written with numerous refills. Please check your prescription bottles before contacting the office. You should not abruptly stop taking any medication of your own accord without first contacting the physician. The sudden cessation of certain drugs can cause withdrawal symptoms. If you begin a new medication and experience a rash or what appears to be an allergic reaction please notify our office immediately and obtain further instructions from the physician. We need to update our medical records when you have an allergic reaction to a medication.

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Lab Reporting

Lab Result Inquiries - Usually the patient will be asked to call the office after a certain time for the results of laboratory testing and X-rays. Often these reports will be given to the patient by the office staff. Should you desire to discuss these results with your physician further, your physician will be most happy to return your call at a time when it does not interfere with his ability to take care of regularly scheduled patients.

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